Digital service delivery
Allow 1–7 business days after an order for the initial digital deliverable unless your written engagement specifies another schedule. Monthly work follows the schedule agreed for your plan.
30-day refund requests
For new purchases, request a refund within 30 days of purchase if the service has a material defect, cannot be accessed or differs materially from the agreed description. For non-delivery, submit your request within 30 days of the expected delivery date.
Technical problems and service defects
Tell us what happened and when. For a major defect, allow up to 72 hours for an initial attempt to resolve the issue. If it remains unresolved, we will review a refund or an equivalent replacement with you.
How to request a refund
Email contact@rackfinances.com with your name, account email, order or invoice reference, and the reason for your request. For a service-description issue, include the relevant part of the agreed scope. Please omit sensitive financial records from the initial email.
Approved refunds
Approved refunds are returned to the original payment method. Allow up to 30 business days for processing following approval.
Cancellation and renewals
Email us to request cancellation and identify the plan and invoice. To stop a future billing cycle, send the request before its renewal date and ask for confirmation of the end date. Work already completed is reviewed under the refund criteria above. Your written engagement should identify any specific notice period.